Support
Help for all Infinity Labs applications.
contact@infinitylabs.appBusiness Hours
Monday - Friday
10:00 - 18:00 (Romania Time, GMT+2 / GMT+3 DST)
Response Time
24-48 business hours
Refund Processing
Apple / Google only
Contact
For app support requests, contact contact@infinitylabs.app.
Refunds
For apps purchased through Apple App Store or Google Play Store, refunds are handled exclusively by those platforms according to their policies.
We do not process direct refunds for in-app purchases made through Apple or Google.
Technical Issues
When contacting support, please include:
- App name
- Device type
- Operating system version
- Description of the issue
- Screenshots (if applicable)
Account Deletion Requests
If an application offers account creation, users may request account deletion by emailing contact@infinitylabs.app.
Support window: Monday - Friday, 10:00 - 18:00