Support

Help for all Infinity Labs applications.

contact@infinitylabs.app

Business Hours

Monday - Friday

10:00 - 18:00 (Romania Time, GMT+2 / GMT+3 DST)

Response Time

24-48 business hours

Refund Processing

Apple / Google only

Contact

For app support requests, contact contact@infinitylabs.app.

Refunds

For apps purchased through Apple App Store or Google Play Store, refunds are handled exclusively by those platforms according to their policies.

We do not process direct refunds for in-app purchases made through Apple or Google.

Technical Issues

When contacting support, please include:

  • App name
  • Device type
  • Operating system version
  • Description of the issue
  • Screenshots (if applicable)

Account Deletion Requests

If an application offers account creation, users may request account deletion by emailing contact@infinitylabs.app.

Support window: Monday - Friday, 10:00 - 18:00